1. Overview

At Ktwo Studios, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help. Please read this policy carefully to understand your options.

2. Return Eligibility

We accept returns under the following conditions:

  • Item must be returned within 15 days of the delivery date
  • Item must be unworn, unwashed, and undamaged
  • Item must have all original tags attached
  • Item must be in its original packaging

The following items are not eligible for return:

  • Items marked as Final Sale or Made to Order
  • Items that have been worn, washed, or altered
  • Items without original tags or packaging
  • Gift cards

3. How to Initiate a Return

To start a return, follow these steps:

  1. Email us at admin@ktwoofficial.com with the subject line: “Return Request – [Your Order Number]”
  2. Include your full name, order number, and reason for the return
  3. We will respond within 2–3 business days with return instructions and the return address
  4. Pack the item securely and ship it back using a trackable shipping method
  5. Once we receive and inspect the item, we will process your refund or exchange

Note: Do not send items back without contacting us first. Unrequested returns may not be processed.

4. Return Shipping Costs

  • If the return is due to a defective or incorrect item, Ktwo Studios will cover the return shipping cost
  • If the return is due to a change of mind or sizing issue, the customer is responsible for return shipping costs
  • We recommend using a trackable shipping service. Ktwo Studios is not responsible for lost return packages.

5. Refunds

Once your return is received and inspected, we will notify you by email. If approved:

  • Refunds will be issued to your original payment method
  • Processing time is 5–10 business days after approval
  • Depending on your bank or card issuer, it may take additional time for the refund to appear in your account

Partial Refunds may be granted in cases where:

  • Items show signs of use but are still returned
  • Items are returned without original packaging

6. Exchanges

We offer exchanges for different sizes or colors, subject to availability. To request an exchange:

  1. Email us at admin@ktwoofficial.com with subject: “Exchange Request – [Your Order Number]”
  2. Specify the item you want to exchange and your preferred size/color
  3. We will confirm availability and guide you through the process

If your preferred size or color is unavailable, we will offer a full refund instead.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery:

📧 Email: admin@ktwoofficial.com Subject: “Damaged Item – [Your Order Number]”

Please include:

  • Your order number
  • A clear photo of the damaged or defective item
  • A brief description of the issue

We will arrange a free replacement or full refund at no additional cost to you.

8. Wrong Item Received

If you received the wrong item, contact us within 7 days of delivery with your order number and a photo of the item received. We will ship the correct item at no charge and arrange return of the wrong item.

9. Made to Order Items

Items marked as “Made to Order” are custom-produced and therefore non-refundable and non-exchangeable unless they arrive damaged or defective. Please review sizing guides carefully before ordering these items.

10. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check your bank account again
  2. Contact your credit card company — processing times vary
  3. Contact your bank — there may be a posting delay
  4. If you’ve done all of the above and still have not received your refund, contact us at admin@ktwoofficial.com

11. Contact Us

For any return or refund questions:

Ktwo Studios 📧 Email: admin@ktwoofficial.com 🌐 Website: ktwoofficial.com ⏱ Response Time: Within 24–48 hours

How to Add Both Pages to WordPress

For each page:

  1. Go to WordPress Admin → Pages → [Page Name] → Edit
  2. Paste the content into the editor
  3. Open Yoast SEO / Rank Math → Edit Snippet
  4. Add the meta title and description
  5. Click Update